It's a competitive market for today's Entertainment and Gaming publishers. Product development and launching the next video game platform or game software is top priority and important to maintain market position and ongoing success. However, supporting current users, providing gaming technical and customer support and ensuring a positive gaming experience is also top priority. For over 10 years, Spanco BPO has been providing advice, help and support to gamers worldwide, enhancing their gaming experience and increasing brand loyalty.
Our multi-lingual team supports English and all major European languages and our technological capabilities enable us to respond to emails and calls, provide live web chat, and monitor on-line forums ensuring fast answers to gamers on every topic imaginable, in their native language.
The Entertainment and Gaming space is serviced by agents that are also passionate gaming enthusiasts that bring knowledge and experience – as an agent and as a customer – to strengthen the customer experience.
Our Entertainment and Gaming publishing clients partner with us to:
- Leverage customer support as a marketing tool
- Engage customers with their brand for enhanced retention
- Maximize customer experience
- Improve satisfaction and encourage repeat purchase
- Recognize trends and identify issues early for proactive resolution