Spanco BPO understands the need to keep abreast with the dynamic changes in technology. We at Spanco continually develop technology solutions that provide our clients with the best customer experience tools. We employ the best of breed contact centre technology to ensure that we can support diverse client needs. We offer capabilities that support a unified approach enabling you to consolidate administration, routing, monitoring and reporting across the globe. Our contact centre offers a combination of Internet Protocol (IP) and traditional voice expertise as well as web, email, chat and SMS (text) platforms. We function as per robust ISMS (Information Security Management System), which reflects our strong commitment to securing your infrastructures & customer information.
Dialer Management Expertise
Spanco BPO has technology combined with exquisite Dialer Management Expertise allowing our clients to focus on deriving excellent business results at every level. Spanco BPO combines industry expertise with unparalleled strategy studying various aspects and analyzing data every moment which allows you to achieve and exceed business results.
We constantly seek new ways to give our clients a competitive edge and we do it all cost-effectively so you enjoy all the benefits of partnering with a world-class contact centre provider for a very low cost. From deploying tools that increase agent productivity, to building a new channel to engage your customer, we work with you to build the best service mix to satisfy your business goals and help you gain a competitive edge. And our industry-leading performance optimization and interaction management tools allow us to perform high levels of service with a low cost of delivery.
Highlights of our value added technology solutions include:
- Real-time Management dashboard: Enables real-time visibility and transparency for sales/conversions data and process monitoring
- Lead Management System: Online platform for sharing and updating customer requests and sales leads
- Real-time FOS: Mobile application that provides online tracking, management and monitoring of sales or collections via GPRS enabled cell phones
- Payment Gateway integration with IVRS: Provides a secured environment for payment transactions via IVR in an encrypted format, making transaction highly secure and PCI-DSS compliant
- SMS Text Message Outbound Service: Self-service platform that delivers mass or customized group SMS/text messages to your opt-in database to support marketing initiatives
- SMS Inbound Service: Collects, reports and manages customer responses, opt-ins and opt-outs
- E-mail Blaster: Sends customized e-mail messages to individual customers, or groups for segmentation purposes, also manages opt-outs
- Web service or FTP Hot Lead Integration: Automatically fetches list data from a client via FTP or web service, and loads it into the dialer for outbound call campaigns