Our retail clients range from catalogue, mail order, DRTV to e-retail – and we have been partnering with them for years to help them meet their goals and maintain consistent, high-quality interactions throughout the customer lifecycle.
We are much more than a voice on the end of a telephone! Through our global support services, multi-channel retailers are able to provide their customers with a choice of communication platforms - live web chat, email, and even text messaging - in addition to traditional voice and IVR, at a lower cost base from our offshore support centres. This enables our retail clients to focus on their core business while we take care of ensuring a delightful customer experience.
Multi-channel and online retail is one of our true specialties. By leveraging process excellence we can provide unparalleled BPO services to the retail industry. Our broad-based inbound and outbound services and back office support aided by state-of-the-art infrastructure and advanced technology help retail companies maximize brand performance and enhance business profitability.
With proven expertise in inbound and outbound services, Spanco BPO provides consummate multi-channel customer support services comprising:
- Customer Care Helpdesk
- Customer Feedback/Complaints Resolution
- Products Related Information
- Order Taking and Order Processing
- Email Response Management
Our retail clients partner with us to:
- Transform their call centres into profit centres
- Provide customers with multiple communication channels including voice, web and chat
- Customer acquisition and Cross-sell/ Up-sell services to maximise your revenue generation
- Improve customer satisfaction scores by providing inbound customer support
- Engage customers with their brand for enhanced retention
- Increase cash flow and maximize revenue generation