The Indian telecom industry is one of the fastest growing and an extremely competitive industry. Spanco BPO realizes the importance of easing of the regulatory environment, increased acceptance and use of new products and services by consumers, rapid technological advancements, and emergence of new markets in the industry and crafts its services according to them.
Spanco BPO can help its telecom clients deliver world-class BPO services customized to best meet the specific business issues.By bringing together state-of-the-art technology, process excellence and best talent, we help telecom companies attain optimal process performance and profitability. Our strength lies in our telecommunication teams having industry-specific knowledge and technology skills to design and implement changes to your business models and those of your customers.
We can provide the following BPO services to the telecommunication industry:
- Telemarketing services
- Cross-sell/ Up-sell
- Customer Care
- Customer Services such as welcome calls/notifications, enquiry support, technical helpdesk, complaints resolution, billing disputes etc.
- Customer Account Management comprising sub processes such as order taking and processing, accounts activation and up gradation.
- Back Office Services comprising data entry and validation, transactions processing etc.
- Collections Management Services
With our comprehensive BPO service offering, telecom companies can benefit from:
- Improved customer acquisition and increased market share
- Enhanced customer satisfaction and increased customer retention
- Reduced costs and improved profitability
- Improved cash inflow and maximized revenue generation